Privacy Policy

This Privacy Policy describes how Avalon Appliance Repair collects, uses, shares, and protects information obtained through its website and through communications initiated by users, including by phone call, text message, email, and service request form submission. By accessing or using the website, contacting Avalon Appliance Repair, or submitting information through the website, you acknowledge and agree to the practices described in this Privacy Policy.

The website is primarily informational and is intended to help users learn about appliance repair services and request contact regarding service-related needs. The website does not process payments, does not conduct online transactions, and does not collect or process credit card or other payment card information through the website.

Avalon Appliance Repair may collect personal information that users voluntarily provide when they contact the company or submit a call request or service request form. This information may include a user’s name, telephone number, email address, street address, appliance information, service request details, scheduling preferences, and any other information a user chooses to provide in a message or inquiry.

Avalon Appliance Repair may also collect information when a user communicates by telephone, text message, or email. Such information may include call metadata, phone number, time and date of contact, voicemail content, text message content, email content, and any service-related details voluntarily provided during those communications.

In addition to information voluntarily provided by users, the website may automatically collect certain non-personal or device-related information through cookies, web beacons, server logs, analytics tools, or similar technologies. This information may include browser type, device type, operating system, IP address, approximate geographic location, pages viewed, time spent on pages, referring website information, and general usage patterns. This data is used to help operate the website, understand user engagement, improve website functionality, enhance user experience, and support internal business and service operations.

Cookies and web beacons may be used to recognize returning visitors, measure website traffic, improve navigation, and better understand how users interact with website content. Users may be able to adjust browser settings to limit or disable cookies; however, doing so may affect the performance or availability of certain website features.

Avalon Appliance Repair uses collected information to respond to inquiries, communicate with users, schedule and coordinate service requests, provide customer support, improve service delivery, maintain business records, operate the website, monitor website performance, protect against misuse, and fulfill operational and service-related needs. Information may also be used to follow up regarding appointments, repairs, estimates, service updates, and related customer care matters.

By contacting Avalon Appliance Repair, whether by phone call, text message, email, or website form submission, users expressly agree to be contacted by Avalon Appliance Repair and its partners by phone, email, and text message for service-related purposes. These communications may include responses to inquiries, appointment coordination, scheduling updates, confirmations, reminders, follow-up communications, operational messages, and other communications reasonably related to requested or potential services.

Users further acknowledge and agree that information they provide may be shared with trusted partners, contractors, technicians, service providers, dispatch personnel, communication providers, technology providers, and other business partners as reasonably necessary for operational, administrative, customer service, scheduling, repair, support, and service-related purposes. Such sharing may occur to help fulfill requests, coordinate appointments, respond to service inquiries, maintain systems, support communications, or otherwise operate the business effectively.

Avalon Appliance Repair does not sell personal information for monetary consideration through the website. However, information may be disclosed as necessary to service providers and trusted partners in connection with the business purposes described in this Privacy Policy. Information may also be disclosed if Avalon Appliance Repair believes such disclosure is appropriate to comply with applicable law, regulation, legal process, governmental request, enforce agreements, protect rights or safety, prevent fraud or abuse, or respond to claims.

If Avalon Appliance Repair undergoes a business transition, reorganization, sale, transfer of assets, merger, or similar event, information collected through the website or through user communications may be transferred as part of that transaction to the extent permitted by applicable law.

Avalon Appliance Repair takes reasonable measures intended to protect information against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of internet transmission, email transmission, mobile communication, or electronic storage is completely secure, and Avalon Appliance Repair cannot guarantee absolute security of any information submitted through the website or transmitted by phone, email, or text.

Users should avoid sending highly sensitive information through website forms, standard email, or text message. Because the website does not process payments or credit card transactions, users should not submit credit card or payment card information through the website or through service request communications.

Information may be retained for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing services, maintaining records, resolving disputes, enforcing agreements, meeting legal obligations, and supporting ongoing business and operational needs.

The website may contain links to third-party websites, platforms, or tools. Avalon Appliance Repair is not responsible for the privacy, security, content, or practices of third-party sites or services, and this Privacy Policy does not apply to them. Users should review the privacy policies of any third-party sites they access.

The website is not directed to children, and Avalon Appliance Repair does not knowingly collect personal information online from children in violation of applicable law. If information is believed to have been submitted by or about a child in a manner that violates applicable law, Avalon Appliance Repair may take steps to delete such information as appropriate.

Depending on applicable U.S. state law, users may have certain privacy rights regarding personal information, which may include the right to request access to certain personal information, request correction of inaccurate information, request deletion of certain information, or request information about categories of data collected, used, or disclosed. Avalon Appliance Repair may take reasonable steps to verify the identity of any person making a privacy-related request before responding. Rights may be subject to legal exceptions and limitations.

Users who wish to opt out of certain non-essential communications or make a privacy-related request may do so by calling (470) 691-0742. Opt-out requests will be processed as required by applicable law, but Avalon Appliance Repair may still contact users when necessary for ongoing service-related, appointment-related, operational, transactional, or legally required communications.

By using the website or contacting Avalon Appliance Repair, users acknowledge that non-personal browsing data may be collected through cookies, web beacons, and similar technologies to improve user experience, website performance, and business operations.

By placing a call, sending a text, sending an email, or submitting a service request or call request form, users expressly agree that their information may be used and shared as described in this Privacy Policy and that Avalon Appliance Repair and its trusted partners may contact them via phone, email, or text for service-related purposes.

All disputes, claims, or controversies arising out of or relating to the website, this Privacy Policy, any website submission, any communication with Avalon Appliance Repair, or any services discussed or arranged through the website or related communications shall first be addressed exclusively through direct negotiation with Avalon Appliance Repair. By using the website or contacting Avalon Appliance Repair, users waive the right to sue or take legal action beyond direct negotiation with respect to disputes related to the website or services, to the fullest extent permitted by applicable law.

To the fullest extent permitted by applicable law, users agree that any compensation, damages, recovery, or remedy of any kind arising from or related to the website, website content, website use, communications, or services shall be strictly limited to a maximum of $100 in total. This limitation applies regardless of the form of claim, whether based in contract, tort, statute, equity, or otherwise.

To the fullest extent permitted by applicable law, each user agrees to bear his or her own legal fees, attorney’s fees, costs, and expenses in connection with any dispute, claim, or controversy related to the website, this Privacy Policy, any communications, or any services, regardless of outcome.

To the fullest extent permitted by applicable law, the website and all information and communications provided through it are offered on an “as is” and “as available” basis without warranties of any kind, express or implied. Avalon Appliance Repair disclaims, to the fullest extent permitted by law, any warranties regarding availability, accuracy, reliability, completeness, merchantability, fitness for a particular purpose, non-infringement, or uninterrupted operation of the website.

Avalon Appliance Repair reserves the right to update or modify this Privacy Policy at any time to reflect changes in business practices, legal requirements, website features, or operational needs. Any updated version will become effective when posted on the website. Continued use of the website or continued communications with Avalon Appliance Repair after changes are posted constitutes acceptance of the revised Privacy Policy.

By accessing the website, submitting a form, making a call, sending a text, sending an email, or otherwise communicating with Avalon Appliance Repair, users acknowledge that they have read, understood, and agreed to this Privacy Policy and the practices, disclosures, limitations, and dispute terms stated herein.